In order to prevent leaks, loss, destruction or damage to personal information related to the insurance agency business (hereinafter, “insurer information”), the Avex Group is committed to protecting insurer information by implementing appropriate security measures based on laws and regulations, guidelines and its own internal rules. The Avex Group also strives to ensure thorough protection by educating employees on the appropriate handling of insurer information.
The Avex Group, having been delegated to act as insurance operator by the insurance company specified below, uses the insurer information it has obtained to provide the products, and the services incidental to such products, of said insurance company, as well as to provide property insurance, and its related and incidental services, as entrusted by the insurance company
Any changes in the uses described above shall be limited to those reasonably recognized as being relevant, and in case of changes, the changes shall be notified to the person concerned by written letter, as a general rule, or posted on the Company’s website (URL).
The intended uses of personal information held by the insurance company can be verified on the company’s website.
Tokio Marine & Nichido Fire Insurance Co., Ltd.
The Avex Group does not provide insurer information to third parties without the consent of the person concerned except in the following cases:
The use of sensitive information, like a customer’s health condition and medical history, is limited to the cases when, pursuant to the enforcement regulations of the Insurance Business Act and the “Guidelines on Personal Information Protection in the Financial Industry,” it is deemed necessary to ensure the proper conduction of business, within the scope necessary and subject to the customer’s consent.
The Avex Group does not collect, use or provide sensitive information to third parties for purposes other than those stated above.
Inquiries regarding insurer information can be made at the customer service desk indicated below. For inquiries regarding insurance accidents, in addition to the customer service desk indicated below, please contact the accident consultation service counter specified in your insurance policy.
Please understand that, when making an inquiry, you may be asked to confirm your identity.